Does Austin's Pizza have the best customer service in town? Possibly! (Or at least the most accommodating to bizarre requests.) After a guy ordered a pizza with the special request that a picture be drawn on the box depicting a unicorn fighting a bear, Assistant Call Center Manager Chad Frierson found himself in a bit of a pickle as the stores themselves "are not equipped to fulfill such a request." He then took the initiative to draw the image on a post-it and email it to the customer.
My name is Chad from Austin's Pizza Call Center. We received your online order earlier this evening. We saw your note, "Please draw a unicorn fighting a bear on the box." Unfortunately, our stores are not equipped to fulfill such a request. They simply do not posses the required skill. I, however, took it upon myself to draw out the picture you requested on a post-it note. I hope this suits your needs.
Someone give the man a raise.